Refund Policy

Thank you for choosing DTF Delaware for your direct to film service needs. We aim to provide you with exceptional service and results. Our Return and Refund Policy is designed to ensure clarity and customer satisfaction. By using our services, you agree to the terms outlined below.

Refund Eligibility for Film Services

1. Satisfaction Guarantee: If you're not satisfied with the final product, contact our customer support within 3 days of receiving your film. We'll work to find a solution that meets your needs.
2. Service Errors: If we make an error during production that significantly affects your film's quality or content, you're eligible for a full refund or complimentary re-print.

Refund Process

1. Notification: Contact our customer support team at support@dtfdelaware.com within 3 days of receiving your film. Provide your order details and explain the issue clearly.
2. Evaluation: Our team will review your request and may ask for additional information or discuss potential solutions before proceeding with a refund.
3. Refund Options: Depending on the issue, you may receive a full or partial refund, a complimentary re-print, or alternative compensation.

Non-Refundable Situations

1. Change of Mind: We do not offer refunds for requests based solely on a change of mind due to the creative nature of our services.
2. Customer Responsibility: We're not liable for issues resulting from incorrect information provided during the order process. In such cases, refunds won't be issued, but we'll work to find a resolution.

Exchanges

1. Exchanges for Products: As our services are unique, we don't offer traditional exchanges for products. If there are any issues with your film, we'll handle them through the refund or re-print process.

Contact Information

If you have any questions, concerns, or need to request a return or refund, please reach out to our customer support team

Modifications to the Policy

We reserve the right to update or modify this Return and Refund Policy as needed. Any changes will be effective upon posting on our website at https://www.dtfdelaware.com. Please check this policy periodically for updates.

Late or Missing Refunds

If you haven't received your refund within 7 business days, please follow these steps:

1. Check your bank account: Make sure to double-check your bank account to ensure the refund hasn't been processed.
2. Contact your credit card company: Sometimes, refunds may take a bit of time to be officially posted, so it's a good idea to get in touch with your credit card company to inquire about the status.
3. Reach out to your bank: If you've done the above and still haven't received your refund, contact your bank. There may be processing time involved before the refund appears in your account.

If, after following these steps, you still haven't received your refund, please don't hesitate to contact us.